How to cancel an order before payment and after payment?

Cancellation before Payment

  • If you have not paid for your order yet, there is no need to contact us to cancel it.
  • We ignore all orders until a matching payment is received. So if you haven't paid, it doesn’t matter, we are not processing your order.
  • If your order or invoice is over a week old, you may need to place a new order due to possible price and shipping changes.

Withdrawing an order after Payment

  • If you have already paid for an order and want to cancel it, please contact us as soon as possible.
  • Orders cannot be canceled once they have shipped.
  • Refunds for canceled orders may take several business days to process.
Categories: Returns Customer Support